The concept of remote monitoring is simple. Initially, a system of cameras and alarms is installed on any site to British Standards. This system is linked to a transmission system and connects to a CCTV Monitoring Station via a telephone line (either PSTN/ISDN/GSM connection) or via the Internet through a Broadband connection (or other secure connection from the company's network).

When the sensors or cameras are activated an alarm signal is sent directly to the station, video or still images are transmitted to a workstation. Workstations are manned by highly trained operators who assess the situation and provide the appropriate response immediately.

Depending upon the client's exact requirements the operator will use the built in audio transmission capabilities, remotely activate additional security protection such as lighting/alarms or alert a third party. As the situation escalates the operator will contact a guarding company or the emergency services as appropriate.